All items are shipped directly from different boutiques, retailers and designers across the world. Each brand has a tie-up with their own shipping company and most of the products are shipped worldwide, unless there is an international shipping restriction. When you choose your shipping country, if the selected product cannot be shipped to your country, it will be mentioned on the product listing page or your order basket.
All services make deliveries between Monday and Friday 9am-5pm. Please note that some services may not be available in all countries. Shipping is calculated at the checkout.
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
All items are shipped directly from our brand partners. If you have ordered items from more than one brand, you will receive a separate delivery from each boutique / retailer / designer.
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of Address Chic or on the shipper’s website whose tracking number is provided to you in the email.
Shipping times will vary. Please refer to our shipping section for more information. Address Chic cannot take responsibility for delays due to customs clearance or payment transaction.
Please note that you have 30 days upon the dispatch of your order to contact us should you not receive it. If you contact us after this 30 day period, we cannot guarantee your refund.
Payments can be made in US Dollars ($), GB Pounds Sterling (£) or Euros (€). The exchange rate will be determined by the issuer of the payment card you use. Orders are shipped from the destination country of the seller. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. For more on custom and import duties see Duties & Taxes below.
DUTIES & TAXES
We source products from around the world from different brands and designers. The import duty is not included in the prices you see online. Any customs or import duties are charged once the parcel reaches its destination country. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Unfortunately we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
If you are ordering a product sold by a designer/brand from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes.
If you have any questions please click here to submit an enquiry.